TeleCanor vs other phone-banking IVRs working in India |
| How other IVRs’ work | How TeleCanor Make the difference. | |
| Voice Menu Organization | Other IVR’s have a machine-like approach forcing the customer to go through a maze of menus before he gets what he wants. | TeleCanor system asks for and accepts commands like “ can you fax the account balance of account number SB241345” ALTERNATIVELY, “I want to make a payment on my credit card”. These commands can be in english spoken Indian accent. |
| Voice Verification | Other systems simply rely on the TPIN or some such numbers to protect client identity. | TeleCanor gives the option, either to the client, or to the bank to choose from sophisticated methods of protecting client identity such as a ) VoiceSentry™ or/and b) Allowing transactions only from pre-registered numbers. |
| System Response Time | Caller has to listen to the entire system announcement before making a choice | TeleCanor System does not continue the announcement once it hears a proper response from the caller. |
| Other Media (Fax, Email) |
No Connectivity | TeleCanor System sends fax and email confirmations immediately. |
| Automatic Alerts | Neither the bank customer nor the bank itself can setup alerts. | Both the Bank as well as the client can setup alerts such as when there is a large debit to an account or when a FD matures etc using TeleCanor |
| EMI Tables | No Facility | TeleCanor can read out/Fax EMI table for Principal and Scheme chosen by the caller. |
| Monitoring Console | No Monitoring | All running system-caller conversations come on a windows monitoring console for quick timely intervention by an operator (if required) |
| Installation Time | Over 6 months | Plug and Play System, Basic phone banking systems can be setup in less than 2 weeks. |
| Modification of Installed system | Needs vendor support | Even untrained operator can modify an installed IVR using the intuitive TeleCanor T-Quick Wizard. |
| Maintenance | Not Support | TeleCanor system feeds from the public domain internet website of the bank, hence reducing maintenance. |
| Multilingualism | Not Support | TeleCanor understand English sentences and simple numerical choices from other Indian languages. |
| Compliance with legacy system | Needs to be evaluated | TeleCanor can operate from outside the banks IT infrastructure making it 100% compliant in any environment. |
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