TeleCanor fax engine automatically faxes the desired information to the customer as well as to an operator with in the bank, so that both the banks as well as the customer have a copy of the information for their records. |
| Types of services rendered with automated phone banking.
Subject to the prevailing banking regulations, a bank can automate the following tasks, 24/7 by a proper IVR implementation:- |
| General Functions |
| 1. | Read out general information about the branch, ATM locations and banking hours. | |
| 2. | If the customer opts or depending on IVR logic, connect to appropriate banking official depending on customers query. | |
| 3. | Record or Register one-time/standing instructions to the banking staff. Savings, Current and Fixed Deposits Operations |
| Savings, Current and Fixed Deposits Operations |
| 1. | Read out savings and deposit interest rates and governing rules & regulatioins. | |
| 2. | Read out telephone callers’ account balance, transmit callers’ account statements over fax or email instantaneously. | |
| 3. | 3. Read out history of last few transactions; fax extracts of cheques issued. | |
| 4. | Affect money transfer to related accounts. | |
| 5. | Extend Term Deposit maturity dates. | |
| 6. | Affect automatic payment of utility bills. | |
| 7. | Setup Instant automatic alerts in case of a large debit to the account. |
| Credit Card Account Operations |
| 1. | Read out telephone callers’ account balance, transmit callers’ account statements over fax or email instantaneously. | |
| 2. | Read out history of last few transactions. | |
| 3. | 3. Setup instant automatic alerts in case of a large debit to the account. |
| Contd.. |
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