Aaron Tech-Pro Private Limited

TeleCanor Courier/Cargo Tracking/Tracing System

Present Web based tracking systems....

It has become mandatory for leading courier/cargo agencies to provide informative tracking/ tracing services for their clients. Most leading agencies provide Internet tracking facility, which is not as easily accessible as phone tracking, while a limited few have Interactive Voice Response systems. Even those limited few IVR based tracking systems are not comprehensive enough to facilitate complete tracking.

IVR Scenario...

Traditional IVRs' enable your client to pick up the phone, dial the phone number for your Interactive Voice Response System to get information on the transportation of the packet.
However, since implementation of traditional IVRs involves redesigning the IT infrastructure many enterprises have not undertaken this task.

Advantage TeleCanor...TeleCanor does not require you to redesign your IT

If you have an Internet website for tracking, TeleCanor can operate just by connecting to it. Web Communication Engine (Web2Phone™) connects to your public domain Internet website, extracts the required tracking information and communicates the same to the telephone caller. Therefore, TeleCanor eliminates the need for you to re-design logic and establish data connections since it taps your existing Internet website. Besides, it is not required to place the TeleCanor system with in the enterprise LAN.

TeleCanor offers you much more than a tracking system...

1. An automated Notification (phone/email/fax) that a client can set up on his own (for all or some of his shipments) OR a notification procedure that you can set up for all the clients.
2. General Information read-out to the caller 24/7.
3. Rates and Tariffs info read-out 24/7 with fax/email support.
4. Read out information on nearest pick-up location depending on caller's pin-code number.
5. Automated pick-up order collection. Orders thus collected, are then conveyed to a pick-up agent through automated calls at appropriate intervals.

TeleCanor IVR for better self-service to your client...

TeleCanor systems provide a whole lot of other facilities to your clients such as:

TeleCanor technology brings in the following additional conveniences to your client, whereby giving a distinct brand to your enterprise.

	The client does not have to press a maze of keys to get the information he wants. TeleCanor has built-in speech recognition system, which helps to access information using waybill No./ Packet Number.
	TeleCanor provides multi lingual support to the client
	TeleCanor saves the time and money agency spends on dozens of recording sessions required for setup, thanks to the in-built Text-to-Speech synthesizer.
	TeleCanor sends a proof of dispatch to the client to a given fax no./email ID automatically, if needed.
	TeleCanor can be setup to call the client, whenever a specified event happens, such as
	a) When there is a possibility of delay, b) On arrival of the package, c) When clients intervention is required, such as increase Octroi assessment, Customs inspection etc. d) When the client selected milestones, occur.
	With TeleCanor, your clients can register for a request to change/modify use other option (e.g. mode of transportation), automatically, 24/7/365, all by themselves using the system (without requiring and any human intervention).
	System transfers all calls that need specialized attention to a specialist, on such criterion as configured.

Benefits to the establishment

The courier/cargo agency acquires a sophisticated and distinct brand-image.
It retains the existing clientele, while consolidating market share.
It saves considerable expenditure on call center/helpdesk since an automated tracking/tracing information system, can replace over 12 call center assistants.

Conclusion:

It is time Courier/Cargo services establishments seriously considered implementing IVR system in order to retain their present clientele and grab some from those who lag. Investment in IVR is returned, many times over, in a relatively short period, by savings on unit transaction cost as well as reduction in call center human resources requirement. Moreover, TeleCanor is an ideal plug & play IVR system that does not require configuring data connections or security test before adaptation, since it does not require connection to the enterprise LAN.

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